COVID-19 Information

As I am sure you will appreciate the current situation regarding Covid 19 is presenting unique challenges to us all. We are working to ensure that the health and welfare of your pet is our priority and have put the following measures in place.

Should your animal be unwell or you require advice then please phone our practice. Our dedicated staff are here during our normal opening hours to help you with veterinary advice/care during the coronavirus outbreak.Should a veterinary consultation be required then our vets are on hand for consultation by video or phone and should you require urgent veterinary care then arrangements will be made for your animal to be examined by a vet. Medications are still able to be dispensed where required and our reception staff will advise you on how best to receive these medications. Please be reassured that we are here to help you and your pet during this coronavirus outbreak. Should you phone out of our normal working hours then you will be given advice on how to contact an emergency vet also.

•   Emergency cases will be immediately directed to a surgery where we can help your pet, this is likely to be your usual surgery, but in some cases, you may be directed to another branch close by. This branch will have access to your pet’s clinical history.

•   All non-emergency cases will be initially dealt with by video consult. The vet will then discuss suitable next steps, this may involve you collecting medication form the surgery, us posting medication out, you taking your pet to a surgery for treatment or some other approach.

•   You will be advised of the procedure we have in place if a surgery visit is required by our staff, to minimise the risk to you and our staff.

•   You can be assured we are doing everything we can to look after your pet, this is all new for us as it is for you. I am sure there will be teething problems but please bear with us as we get them ironed out. With this in mind Lockwood Veterinary Group will not tolerate rude, disrespectful or aggressive behaviour from any of our clients.